Inmate

Securus Technologies

All issues concerning the inmate phone system should be directed to Securus Technologies by calling (800) 844–6591 or by email This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also chat with a live representitive by clicking Securus Chat.

Please do not contact the jail, as you will only be refered back to Securus Technologies.

Below are some of the more frequently asked questions concerning our inmate phone system. Just click on the question that you want answered and we will direct you to the answer.

Who is Securus?

  • Securus Technologies manages the inmate telephone system responsible for processing all secure calls placed from this facility. Specifically, they install and centrally manage state–of–art call management and communication systems for use by correctional facilities, and they offer a variety of convenient payment products and services to inmates and their firends and family members.

How much does it cost?

  • Use Securus’ Call Rate Calculator to quickly and easily find out the cost of a call from a Securus serviced correctional facility. The cost of a call varies based on where you live, what facility you receive calls from as well as the time of day and duration of calls received.

What funding options are available?

  • Securus understands the importance of variety and convenience when it comes to funding inmate telephone calls. In order to deliver the best service, we offer a number of payment product options, making it easy for you to choose the perfect fit for your needs in order to stay in touch with your incarcerated loved one.
    • Advanced Connect™ is a prepaid calling account that puts you in control of your spending and ensures you can receive calls fromorrectional facilities. It is our most widely used payment product.Learn More
    • Direct Bill allows you to receive calls from inmates and have the call charges billed directly to you monthly. This account is best suited for attorneys, bail bondsmen, and friends & family of long–stay inmates. A credit check is required to qualify.Learn More
    • Inmate Debit is a prepaid calling account that gives inmates the ability to pay for their own telephone calls. Inmate Debit allows you to add funds directly to an inmate’s calling account without having to set up your own account.Learn More

How Do I Know That It is My Inmate Calling?

  • When you receive a call from an inmate and the call is answered, a brief message will be played that identifies the call as being collect.
  • Information about the name of the correctional facility and/or the name of the inmate may also be provided.

What Can Cause My Call to be Disconnected?

  • Your calls may be disconnected if a call violation is detected. To avoid being disconnected do not:
    • transfer the call;
    • use call waiting;
    • put the call on hold;
    • press any button on the keypad;
    • use call forwarding;
    • conference another peron on the phone;
    • make a 3-way call;
    • use a cordless phone; and
    • cell phone usage is not guaranteed.
  • If you believe you were disconnected for another reason, complete Securus' Dropped Call Investigation Form and submit the attached form within 90 days of the disputed call. Please allow up to 30 days from receipt of the form for resolution.
    • The completed form can be faxed to 972–277–0714 or mailed to P.O. Box 1109 Addison, TX 75001.

What if There are Problems with the Facility's Phones?

  • If your loved one states there are issues with the telephones at the correctional facility, please have your inmate do the following:
    • Report the issue with a deputy; or
    • Complete Securus' Assistance Request Form and turn into the facility.
      • This form will generate a facility visit from a Securus Technician.

Why am I not receiving calls if my account has a positive balance?

  • Even though your account balance is positive, there could be several reasons why you are not receiving calls.
    • Is the inmate calling you?
    • Did you press the wrong button and place a block on your line?
    • Is the inmate's facility on lockdown?
    • Is the inmate on phone restriction or in punitive segregation?

There seems to be a block on my phone, why is this?

  • Blocks maybe placed on your phone for several reasons including:
    • COLLECT CALL RESTRICTION:
      • Your local telephone company may restrict collect calls. Call your local telephone company to have this restriction removed. Once the restriction is removed, it may take up to 72 hours for a collect call to go through;
    • NEW TELEPHONE NUMBER:
      • If you have a new telephone number, a restriction could be placed on your line. Simply provide Securus with the date you received your new number from your local telephone company, and Securus Correctional Billing Services can remove the restriction;
    • EXCEEDED YOUR SPENDING LIMIT:
      • If you have exceeded your account spending limit with Securus, calls to your line may be blocked. If you believe this is the case, please contact Securus at 800-844-6591; or
    • WRONG DIGIT (number) PRESSED WHEN ACCEPTING A CALL:
      • If you accidently pressed the incorrect number when attempting to accept the incoming call you may have blocked your line. Please contact Securus at 800–844–6591 to see if there is a block on your line.
  • To see more reasons why there might be a block on your phone, please visit Securus' Account Status Blocked page.

I don’t want any inmates calling my phone, how can I have a block placed on my phone?

  • If you would like to prevent calls from a correctional facility handled by Securus Correctional Billing Services, please contact us at 800–844–6591 or submit a question to Customer Care and a representative will assist you in placing a restriction on your phone line. There is no charge for this service.
  • We make every effort to stop unwanted collect calls; however, we cannot guarantee this service for facilities that Securus does not support. If you are still receiving collect calls more than 48 hours after placing a restriction on your phone line, please contact the Securus Correctional Billing Services and additional steps may be taken to prevent the collect calls.

I have question about my bill, who do I contact?

  • Fill out Securus' Inquiry Form. The inquiry may take up to 5 days to process upon receipt of form.

I suspect fraudulent activity on my account, what can I do?

  • If you suspect your identity or financial information have been used fraudulently to open a Securus CBS account, please start an investigation with Securus CBS. Please report all fraudulent activity to your local police department as well. To start an investigation we recommend you submit a Police report or Identity Theft Affidavit. Please be advised that the investigation may take up to 15 days to process upon receipt of report.

What if I still have other questions?

  • More questions can be answered by visiting the Securus Customer Care page. There you can:
    • search for answers for to your questions;
    • ask a question;
    • chat live with a Securus support team member; or
    • Call Securus’ toll–free support line.

How do I contact Securus Technologies?

United States Post Office

Money Orders or Cashier's Checks can be mailed in to an inmate through the United States Postal Service. They need to be payable to Beaver County Inmate Trust Fund (Enter the inmate's name and name number in the memo section).


Address and send the envelope to:

Beaver County Correctional Facility

Attn: Inmate Accounting

P.O. Box 391

Beaver, UT  84713

Notice

The following will be returned:

  • Money orders or cashier's checks made payable to the inmate.
  • Personal checks.
  • Cash.

United States Post Office

Inidividuals are free to contact any inmate by mail. Incoming inmate letters are opened and inspected for contraband and then forwarded to the inmate. To ensure prompt processing and to avoid the letter being returned, please adhere to the guidelines listed on this page.


Addressing Format

Inmate's Name (######)
P.O. Box 391
Beaver, UT 84713

Email

For many individuals, emailing may be a more sensible, convinient, and cost saving option. The way it works is an inmate initiates an email through our electronic email system that is available to them via the kiosk in their living area. The sysem allows the inmate to initiate an email to you. You will receive an email notifying you that a message is available. You can then view and respond to the email via JailATM.com.

Money Orders & Cashier Checks

Privileged / Legal Mail

Legal mail is defined as mail to or from attorneys, state and federal courts, the Attorney General of the United States, or the Attorney General of Utah.

Incoming Privileged or Legal Mail must be clearly marked as such on the front of the envelope.

Greeting Cards & Property Items

Due to the security risks and the excessive time it takes to search:

  • Property items they are not allowed through the regular mail system; and
  • Greeting cards are not allowed in the facilty.

RULES  FOR  REGULAR  INCOMING  INMATE  MAIL

All Incoming Envelopes

  • Must:
    • Be no larger than a standard #10;
    • Have the sender's complete name, and return address (no AKA's, nicknames, monikers);
      • Stick-on return address labels are not allowed; and
      • Mail with no return address will be placed in the inmate's property for 30 days after which is will either be destroyed or must be sent out.
    • Have the inmate's complete first and last name and BCCF Name Number under which he or she is booked.
      • To ensure delivery to the correct inmate, inmate's name and Name Number must match in our system.
      • Inmate Name Numbers that are missing, incomplete or incorrect will be returned to the sender.
  • May Not:
    • Be dirty or stained;
      • Dirty or stained mail will be considered contaminated and returned to sender;
    • Have lipstick, glitter, glue, tape, or other like materials.

Contents

  • Should include a return address within the context of the letter;
    • Envelopes are not given to the inmate;
  • Allowed:
    • 3 sheet of standard white paper;
    • 2 photos per envelope no larger than 4”x6”;
      • Pictures may not contain violence, nudity, sexual acts, or gang-related activities including hand signs, nor are poloroid style photos allowed.
  • Not Allowed:
    • Flowers;
    • Candy, food, or other perishables;
    • Postcards, pamphlets, or business cards;
    • Photo copies;
    • Mail written in:
      • crayon;
      • paint;
      • colored pencil;
      • gel ink;
      • marker/felt pen;
      • highlighter; or
      • other like substances;
    • Odor causing substances (ex. perfume or cologne);
    • Phone or other pre-paid cards
    • Postage stamps
    • Clipping or torn pages from:
      • books;
      • magazines;
      • newspapers; or
      • etc.;
    • Stickers, labels, or anything with adhesive;
    • Use of White Out or other corrective material;
    • Blank stationary;
    • Envelopes;
    • Post-it style notes;
    • Plastic, metal, tape, glitter, or other craft materials;
    • Parchment or stock paper;
    • Staples;
    • Any other items that the jail deems as contraband.
Send Money

If you are looking for a way to place money on an inmates books... Look no further. All the information you'll need to know is right here. Basically there are three ways to add money to an inmate’s account here at BCCF. There is a website service that is provided, a Lobby ATM machine in our lobby, and the mail in option for money orders and cashier checks.

United States Postal Service

You can add money to an inmate's account by sending a money order or cashiers check through the mail by following a few simple rules. To learn more, please visit Sending Money to an Inmate Through the Mail.

Jail ATM

You can instantly add money to an inmate's account by sending funds electronically. To learn more, please visit JailATM.com.

Lobby ATM

The Lobby ATM is located in the main lobby of the Sheriff's Office by visiting. This machine will let you add money to an inmate's account by using a credit card or cash.

Beaver County knows that maintaining contact with family and friends is important for the inmate and encourages visitation. While visitation is not only a morale boost for the inmate, but it also helps make the transition to and from incarceration easier. Visiting may also help sustain family life and help with the family's adjustment as well.

The Beaver County Correctional Facility has partnered with Securus Technologies to help inmates visit with their family and friends easier and more often by providing the latest technology available.

Important Information

  • All visits are through the video visitation system.
  • All visits must be scheduled at least 24 hours in advance.
  • Inmates are allowed only one on-site visit per month.
  • A visit may be cancelled for any reason at any time.

Video Visitation Technology

Video Visitation provides you the ability to schedule and participate in visitations with your loved one from the safety and comfort of your home.

  • No need to travel to the facility – eliminate the cost of gas, food, hotel stays, and excessive time off of work;
  • No need to wait in lines waiting for a visitation time
  • No need to leave your possessions in the car;
  • Convenient, scheduled visitations - receive email updates and reminders

Participation in Securus Video Visitation requires a free account creation, acceptance of the Securus Terms and Conditions, and successful registration with each facility offering Securus Video Visitation.

Get Started Now: Securus Video Services

Video Visitation Information

To find the information that you are looking for concerning visiting an inmate here at the Beaver County Correctional Facility, just find the link to the information that you are looking for and follow it to your answer.

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