What can cause my call to be disconnected?

Your calls may be disconnected if a call violation is detected. To avoid being disconnected do not:

  • Conference another person on the phone
  • Make a 3-way call
  • Press any button on the keypad
  • Put the call on hold
  • Transfer the call
  • Use call forwarding
  • Use call waiting
  • Use a cordless phone

Investigation Form

If you believe you were disconnected for another reason, complete Securus' Dropped Call Investigation Form and submit the attached form within 90 days of the disputed call. Please allow up to 30 days from receipt of the form for resolution. The completed form can be faxed to 972-277-0714 or mailed to the following address:
P.O. Box 1109
Addison, TX 75001

Show All Answers

1. Who is Securus?
2. How much does it cost?
3. What funding options are available?
4. How do I know that it is my inmate calling?
5. What can cause my call to be disconnected?
6. What if there are problems with the facility's phones?
7. Why am I not receiving calls if my account has a positive balance?
8. There seems to be a block on my phone, why is this?
9. I don’t want any inmates calling my phone, how can I have a block placed on my phone?
10. I have question about my bill, who do I contact?
11. I suspect fraudulent activity on my account, what can I do?
12. What if I still have other questions?
13. How do I contact Securus Technologies?