There seems to be a block on my phone, why is this?

Blocks may be placed on your phone for several reasons including:

  • Collect call restriction:
    • Your local telephone company may restrict collect calls. Call your local telephone company to have this restriction removed. Once the restriction is removed, it may take up to 72 hours for a collect call to go through.
  • New telephone number:
    • If you have a new telephone number, a restriction could be placed on your line. Simply provide Securus with the date you received your new number from your local telephone company, and Securus Correctional Billing Services can remove the restriction.
  • Exceeded your spending limit:
    • If you have exceeded your account spending limit with Securus, calls to your line may be blocked. If you believe this is the case, please contact Securus at 800-844-6591.
  • Wrong digit (number) pressed when accepting a call:
    • If you accidentally pressed the incorrect number when attempting to accept the incoming call you may have blocked your line. Please contact Securus at 800–844–6591 to see if there is a block on your line.

Account Status

To see more reasons why there might be a block on your phone, please visit Securus' Account Status Blocked page.

Show All Answers

1. Who is Securus?
2. How much does it cost?
3. What funding options are available?
4. How do I know that it is my inmate calling?
5. What can cause my call to be disconnected?
6. What if there are problems with the facility's phones?
7. Why am I not receiving calls if my account has a positive balance?
8. There seems to be a block on my phone, why is this?
9. I don’t want any inmates calling my phone, how can I have a block placed on my phone?
10. I have question about my bill, who do I contact?
11. I suspect fraudulent activity on my account, what can I do?
12. What if I still have other questions?
13. How do I contact Securus Technologies?