I don’t want any inmates calling my phone, how can I have a block placed on my phone?

If you would like to prevent calls from a correctional facility handled by Securus Correctional Billing Services, please contact us at 800-844-6591 or submit a question to Customer Care and a representative will assist you in placing a restriction on your phone line. There is no charge for this service.

We make every effort to stop unwanted collect calls; however, we cannot guarantee this service for facilities that Securus does not support. If you are still receiving collect calls more than 48 hours after placing a restriction on your phone line, please contact the Securus Correctional Billing Services and additional steps may be taken to prevent the collect calls.

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1. Who is Securus?
2. How much does it cost?
3. What funding options are available?
4. How do I know that it is my inmate calling?
5. What can cause my call to be disconnected?
6. What if there are problems with the facility's phones?
7. Why am I not receiving calls if my account has a positive balance?
8. There seems to be a block on my phone, why is this?
9. I don’t want any inmates calling my phone, how can I have a block placed on my phone?
10. I have question about my bill, who do I contact?
11. I suspect fraudulent activity on my account, what can I do?
12. What if I still have other questions?
13. How do I contact Securus Technologies?