I suspect fraudulent activity on my account, what can I do?

If you suspect your identity or financial information has been used fraudulently to open a Securus CBS account, please start an investigation with Securus CBS. Please report all fraudulent activity to your local police department as well. To start an investigation we recommend you submit a Police report or Identity Theft Affidavit. Please be advised that the investigation may take up to 15 days to process upon receipt of the report.

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1. Who is Securus?
2. How much does it cost?
3. What funding options are available?
4. How do I know that it is my inmate calling?
5. What can cause my call to be disconnected?
6. What if there are problems with the facility's phones?
7. Why am I not receiving calls if my account has a positive balance?
8. There seems to be a block on my phone, why is this?
9. I don’t want any inmates calling my phone, how can I have a block placed on my phone?
10. I have question about my bill, who do I contact?
11. I suspect fraudulent activity on my account, what can I do?
12. What if I still have other questions?
13. How do I contact Securus Technologies?